• Gandi will automatically forward some of the information communicated to us (by you) to the customers that you reported - this is done in order to encourage a rapid response.

Report abuse

Welcome to Gandi's Abuse Department contact page.

The forms below are for filing complaints with Gandi's Abuse Department. They are provided to you here for your convenience, though your complaint will be forwarded to the department's official email address at abuse@support.gandi.net. Consequently, if you need to send attachments such as proof of ID, you may write to that address directly. Complaints received in this way are handled 24 hours a day, 7 days a week.

You may call our Abuse department at +33.170377661, however cases will be handled exclusively via email correspondence. Therefore, please be sure that when you contact us, you have ready, and provide us with a valid email address for the follow-up of your case. When you submit a complaint, you will receive an automatic reply containing a ticket reference number in the subject. We ask that you take note of this number and include it in any conversation with our team about your case. This will help us better follow your case and provide you with a better service.

Once our team has received your complaint, we will analyze the information that you provide, including any supporting documentation you may have attached to it, notably comparing it with the data that we have registered in our database. Complaints are analyzed on a case-by-case basis, and we take all approprate action as required by the laws that govern our activity.

Within the framework of a complaint for Whois inaccuracy, and in compliance with the Registrar Accreditation Agreement (RAA) that binds us to ICANN, our team will notify the registrant of an allegedly fraudulent domain name, and ask that they provide all necessary documentation required to prove the accuracy of the contact data provided, and this, within the deadlines and specifications of the Whois Accuracy Program Specification (see this link).

For any request of enforcement from an enforceable decision issued by a Court, or any arbitration award issued by a provider appointed either by ICANN or the registries as an alternative dispute resolution provider, Gandi will comply with the decision brought to its attention within the required deadlines (for instance 10 business days from the notification of the provider for a UDRP decision in compliance with article 4 k of the Uniform Dispute Resolution Policies).

Gandi will handle any complaint originating from law enforcement or other governmental agency within the framework of applicable laws.

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