Incident on a GandiMail filer

We have encountered an issue with one of the GandiMail filers. A limited number of customers may be unable to access their mailboxes on the affected filer.
Gandi Mail update

As a result of increasing levels of misuse of our Gandi Mail service, we are obliged to take immediate measures to protect not only our infrastructure, but also the integrity and quality of the Gandi Mail service for all of our customers.
Gandi Mail Maintenance (Completed)

We have encountered an issue with one of our mailbox filers. Maintenance is underway to correct the issue. A minority number of users may experience disruption of mail service during this maintenance.
Gandimail incident (fixed)

Incident on a mailbox filer.
Network incident! (fixed)

Domain name operations have been temporarily suspended due to a network incident.
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Incident on Network Equipment 26 Feb 2010

This evening at 18:46 CET a line card in one of our distribution switches suffered a hardware failure. Some Gandi services will have been parially impacted by this outage, and will have been running in degraded capacity.

Customer Support Center

1. Find your answer in our documentation

We have step-by-step instructions on how to use our various services, that you can follow in our wiki, or you can search our online documentation below:

2. Didn't find your answer? Contact us at:

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GandiMail, GandiBlog, API, Domains...see if others have had the same problem as you, and what solutions people have found. The Gandi community will be pleased to help you 24/7!

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Our customer care team is ready to help you with any problems or questions that you may have. Though you will always receive an answer to your question in a timely manner, we have provided the table below to help you see the optimal response times.

All times are in GMT +1 (02:18). Green indicates a quicker response time, while red is generally longer.