Illustrated Guide

I can't log in!

There may be several reasons why you cannot log in, each of which must be considered. Login problems can be just one of the points below, or a combination of them:

• You are not connected to the interent, or your connection has slowed to a halt (see your ISP for help)
• You are using the wrong password for the Gandi handle you entered
• You are using the wrong Gandi handle for the password you are using
• You are not entering the password correctly (spelling, case-sensitivity, etc.)
• You are not entering the handle correctly (typo, etc.)
• Your browser is not accepting cookies
• The date and time of your computer are incorrect (this affects cookies)
• There is an internet security firewall that is blocking the operation (see your ISP for help)

If you contact Gandi's Customer Care, concerning a login problem, you will be asked to verify all of the above. To save time, please verify all the possible reasons for error in the above before contacting Gandi.

Return to the login troubleshooting page.