Answers to Your Questions

Domain Name

• 2.1 General questions 

• What is a domain name?
• What is a registrar?
• What are the services provided by Gandi?
• Which TLD do you provide?
• Why these rates?
• Are there hidden costs?
• Where can I find my contract?
• For how long is my domain name valid?
• Who will be the owner of the domain name?
• What do I need to access my web pages from my domain name?

• 2.2 Purchase of a domain name 

• How do I choose my domain name?
• When can I purchase a domain name that has expired?
• How can I purchase a domain name at Gandi?
• How long before the domain is registered and activated?
• Are there special conditions for some TLDs?
• Can I change the spelling of my domain name?
• Can I register several years in advance?
• Why is my domain name still available for registration on other web sites?
• Can I reserve a domain name and pay later?
• Can I register subdomains at Gandi?
• What about .EU domain names left over from Sunrise ?
• How to convert firstname.lastname.name into lastname.name ?
• Can I register a domain name with accented characters?

• 2.3 Renewing a domain name 

• How can I renew domain names?
• What is the best moment to renew?
• Is the renewal automated?
• What if I forget my access codes?
• Who can renew my domain name?
• Are there renewal reminders before expiration date ?
• What happens if I do not renew before the deadline?
• For how many years can I pay in advance?
• Can I set the same expiration date for all my domains?
• What is DROA (Domain Registry of America) ?

• 2.4 Transferring a domain name to Gandi 

• What is a transfer?
• How to transfer my domain name to Gandi?
• How to transfer a .co.uk domain name towards Gandi ?
• Can I transfer any extension (TLD) to Gandi ?
• What are the consequences of a transfer?
• How much does it cost to transfer a domain name?
• How long does it take to transfer a domain?
• Who must I contact to transfer my domain?
• I could not start my transfer, what should I do ?
• What are the possible reasons for failures ?
• Are failed transfers refundable ?
• How to restart a failed transfer?
• What should I do if my domain status is Registrar-lock or Transferprohibited ?
• What is the 60 days delay mentionned in my contract ?
• How do I get my authorization key ?

• 2.5 Deletion and Restore for a domain name 

• What is the deletion process ?
• How to delete my domain name before the expiration date ?
• What are the deletion delays ?
• What do I do if my domain is in redemption period ?
• What do I do if my domain is in quarantine ?
• What is domain name restoration?
• Why is it more expensive to restore a domain than renew it?

• 2.6 Transferring a domain name from Gandi 

• What is the outgoing transfer process ?
• Do I have to transfer my domain name to my web host?
• Is there a fee to leave Gandi?
• What are possible outgoing transfer failures explanations ?

• 2.7 Technical settings (nameserver, IP address..) 

• What is a DNS ?
• Who provides DNS ?
• How do I find an inaccurate Whois complaint form ?
• How do I change my domain technical parameters online ?
• Can I configure my domain with my own DNS ?
• How can I manage my Gandi DNS zone file?
• What are glue records restrictions ?
• How to choose my nameservers (DNS) ?
• What is the propagation delay?
• Does Gandi provide a secondary nameserver ?
• What are the advantages of the customized DNS service ?
• Does Gandi provide a reverse DNS service ?
• Does Gandi provide a dynamic DNS service ?
• What forms of web forwarding does Gandi provide?
• How can I set up URL forwarding?
• How can I stop Gandi's forwarding services?
• Can I hide my website's real address?
• Does web forwarding affect my search engine optimisation ?
• How can I set up an e-mail forwarding ?
• What is the difference between http://, https://, and ftp://?
• What is an IP address?

• 2.8 Definitions 

• TLD
• Domain name status
• InterNIC
• DNS
• Change of contacts
• Change of web host
• Change of ownership
• DNS redelegation
• Handle
• ICANN
• IDN (Internationalized Domain Names)
• IETF
• NS Name Server
• NSI Network Solutions
• Registry
• Transfer
• Verisign
• Whois
• Any suggestions?
• Trustee authority
• Registrar
• Domain name

• 2.9 Dispute on a domain name 

• What can I do in case of fraudulent use of my domain ?
• What is an UDRP (Uniform Dispute Resolution Policy) ?
• How to resolve a dispute for a .EU domain names (ADR process) ?
• How can I use the same handle for several domains?