Answers to Your Questions

How can I restore my domain name?

Restoration is technically not possible during the 30-day period that seperates the deletion of the domain name by Gandi and by the Registry. This period is either called the "Redemption Period" or "Pending Delete Restorable", depending on the registry.

Gandi can restore your domain during this period for a fee of 100 euros, excl. tax.

This operation can be done online, and for .com, .net, and .be domains, you may either pay by credit card or cheque (all cheques must be drawn from a French bank, and be in Euros); all other TLDs can only be restored by bank wire transfer. Also, please note that in the event of payment by cheque, the operation will only take place once we have received your cheque.

Gandi must receive your payment at least 7 days before the deletion of the domain name by the registry, on order to allow for the time necessary to process the request. By default, your domain will not be restored. For more information on your deadlines and possible means of payment, you may contact Gandi's Customer Care department.

Customer Care

Do you need more information on this topic?, Contact Gandi Customer Care

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