Domains Managed: 796194

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Cannot see or modify my domain, e-mail address, or invoice

Some of Gandi's customers have more than one handle, and each domain may have up to four different contact handles, which can lead to problems finding information, managing, or even finding your domain.

Typical problems due to using the wrong handle are:

• When you log in, you see "No domains active", but you know you have at least one domain
• You get the message, "You don't have sufficient rights to perform this operation"
• You cannot change the e-mail address of an account (it is greyed out)
• You cannot see your invoice
• You cannot send an ownership change reminder e-mail
• You cannot unlock a domain for outgoing transfer
• You cannot change the owner of the domain

Solution #1: See what handles are associated with the domain

The easiest way to see what handles manage a domain name is to enter the domain in Gandi's Whois search engine.

Each Gandi handle follows the line, "nic-hdl" (or "contact", etc.), as you can see in the example below, where the owner handle is JD2729-GANDI:

If you are logging in under a handle that does not appear in the Whois listing for a domain, you will not see the domain, its invoices, or be able to manage it.

Solution #2:: Finding what rights the contact has

If you are trying to manage your domain, with a handle that is associtated with the domain, but cannot do an operation (change owner, transfer, change DNS etc.), than you are logging in with a handle that does not have enough administrative rights.

Enter the domain in Gandi's Whois search engine to see what the handles of the domain are. You will see that the Whois listing is broken down into sections:

• owner-c ( = Owner, has all the rights to the domain)
• admin-c( = Administrative Contact, same as above, but cannot transfer or change owner)
• tech-c ( = Technical Contact, can only change the DNS)
• bill-c ( = Billing Contact, can only view invoices)

You can then see whether or not the handle you were using is indeed one that is connected to the domain, and if it has enough rights to perform the operation you are trying to do.

Please refer to our FAQ or to this tutorial for procedures on how to change owner? or contacts? of a domain, how to change the e-mail address of a Gandi handle?, and how to recover a lost password?.

Customer Care

Do you need more information on this topic?, Contact Gandi Customer Care

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