Answers to Your Questions

Did my payment go through?

You have paid, but have not been able to access the usual confirmation page on the secure payment site.

Please check your e-mails : if your payment was accepted, you will receive a confirmation e-mail by Gandi within a few minutes of the transaction (this will be sent to the owner and the administrative contact of the domain name). P;ease note that this is the confirmation of your payment and not the creation of you Gandi account.

If you have not yet received this confirmation e-mail, please contact us at the link below, and be sure to specify the domain name, the transaction number and your Gandi handle.

In addition, here are a few easy ways to verify that the process has gone through:

In the creation of a domain

• The owner and administrative contacts have received a confirmation e-mail,
• The invoice was sent by e-mail to the Gandi handle that was created during the payment stage of the operation
• The domain is no longer available for purchase,
• The domain (.biz, .info, .name, .org, .be, .com, .net) appear in the Whois, but only after a few minutes; this may be as long as several hours for a .fr domain,
• For expert users: you may consult the status of your domain in real time by the command:

  whois -h whois.gandi.net domainname

  .

For a renewal :

• The owner and administrative contact have received a renewal confirmation e-mail
• The invoice was e-mailed to the Gandi account that was used during the payment of the operation.
• In the Whois, the expiration date, posted by Gandi (in the form:

  expires:2004-09-14 13:31:43

  ) has changed.

For a transfer :

• The future owner and administrative contact will receive a confirmation e-mail
• The invoice was e-mailed to the Gandi account that was used during the payment of the operation.
• The current contacts of the domain have received an e-mail requesting the approval of the transfer.

Customer Care

Do you need more information on this topic?, Contact Gandi Customer Care

Error

Have you spotted an error in this answer, or think that it is outdated? You may start a support ticket, and our Customer Care staff will update it as soon as possible.
Note: No support request sent to this e-mail address will be replied to. To contact Customer Care, please use our online form.