Answers to Your Questions

I requested that my password be sent to me, but I never got it!

Solution #1:Most likely, you did not get your password because the e-mail address of the Gandi handle is missing or is a different e-mail address than the one you used to check your mail. To see where Gandi sent your password, and where you can find it, please enter the same handle that you requested the password for in Gandi's Whois search engine.

NOTE: If you have selected the "anti-spam" protection, your e-mail adddress will be encrypted

Solution #2:In some instances, e-mail clients (Mozilla's 'Thunderbird', Apple's 'Mail', or Microsoft's 'Outlook'...) or web-based e-mail interface (Gmail, Yahoo!, Hotmail, etc.) mistake Gandi's password reminders for spam and send them to a spam folder or directly to the trash bin.

Please check the trash bin, or spam folder etc. of your e-mail client or interface to see if your a-mail reminder was sent there.

Solution #3:You may have made a typo when you entered the Gandi handle in the box. Please try again on this page, and be sure that you have entered the handle correctly.

Return to the login troubleshooting page.

Customer Care

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Error

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