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Is the renewal automated?

At Gandi, domains are not automatically renewed by default.
Domain names are not automatically renewed at Gandi unless you have specifically asked for that service. If you have not enabled automatic renewal on your domain name, you will not be debited and your domain will automatically be deleted. Depending on the TLD (extension) the deletion time after the expiration date varies, from 1 to 65 days.

Automatic renewals are possible via the use of a prepaid account. It is very simple to activate automatic renewal for a domain, you just need to click on the small grey circular arrows icon that is to the right of your domain name in your control panel. Deactivation is just as simple : click on the icon a second time.

Automatic renewal occurs 15 dats before the expiration date at the Registry, and you will be given a warning by e-mail at any rate. The only thing that you need to manage is the crediting of you prepaid account. An e-mail reminder will be sent to you if your account's balance is not enough to cover the renewal.

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