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What do I do if my domain is in quarantine ?

In a domain name's whois you can see this element :

Status : QUARANTINE

That means this domain name has been suppressed from Gandi's database, because it has not been renewed in a proper delay (before expiration date).

The only action available on the concerned domain is restoration : you can have access to this option via the renew page. All restoration charges for each TLD are available here.
If the domain is not restored, it will be freed by the registry 41 days after its expiration date. Once the domain has been freed, the "first-come, first-served" principle applies : Gandi does not provide any pre-reservation service.

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