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What are the possible reasons for failures ?

Fail Registrar : expired domain name

The transfer failed because your domain name has expired. What now?

You should renew your domain name with the current registrar. Then wait 46 days before requesting another transfer.

The 46-day delay guaranties that the combined years of the renewal and the transfer will be added together. Sometimes the auto-renewal system of the registries can cancel one of those years, as explained in the ICANN Advisory, dated June 6th 2002.

If necessary, you may restart the transfer process without any additional fees; a process that may be done as many times as necessary, with no time limit, and without any limit on the number of attempts that may be made. This may be done at Administration - Orders in Progress.

We strongly advise not waiting until the deletion of the domain name. There is no sure way to know the exact deletion moment, and you can not be sure that you will be the first one to re-register this domain (the "first-come, first served" rule applies). Moreover, if you choose to wait for the domain name to be deleted, you could lose the transfer payment: we do not refund failed transfers when the failure is not due to Gandi.

Please keep in mind that you can check the expiration dates of your domain name(s), at any time, in the Whois database. We advise you to start your next transfers at least one month before the expiration date. By doing so, you will hopefully get enough time to restart the transfer if it failed at the first attempt.

Fail Registrar : no apparent reason

The reason can be one of the following:

The domain is less than 60 days old
The domain is blocked (status LOCK or HOLD) for a specific reason: pending dispute, lack of payment, etc
The domain is protected against transfers by default.

Many registrars set a LOCK status, or another type of security measure on every domain by default. In this case, they must provide you with an online tool that can be used to easily UNLOCK the domain.

In all such instances, you should contact your current registrar. They must inform you of the exact reasons for their refusal. Gandi can not get this information for you, since we are not privy to this information.

Once the issue is settled, you will be able to restart your transfer request for free with Gandi.

Fail Registrar : Joker

Your transfer has failed because it was denied by the registrar Joker.

At Joker, all the domains are locked against tranfers by default.

You need to ask Joker to unlock your domain. The transfer will be possible for a short period of time. This time frame is called a window. This window opens 5 days after you have requested your domain to be unlocked, and stays open for 10 days thereafter.

We advise you to wait one day between when you ask Joker to unlock your domain, and your new transfer attempt with Gandi.

Fail Contacts/Holder

Your transfer failed because the holder (owner of the domain or his/her representative: administrative contact) has not replied within the time limit, or has refused the transfer.

Reminder : Gandi's transfer request is sent by email to the owner and the administrative contact of the domain. You can check their emails in the Whois database.

We advise you to check the following points. Then you can restart your transfer request for free.

Are you sure that the holder agrees with a transfer process?

maybe he/she has refused the transfer just because he/she was not sure what to do
maybe he/she does not open often his/her mailbox
if you are the domain owner, and if the administrative contact still refuses the transfer, you can replace this contact by another person. This change must be requested from the current registrar. After this change, please wait for the Whois update before restarting your transfer request.

Can the holder be contacted by email?

If the e-mail addresses in the current Whois are not valid, you need to update this data. Request this modification from your current Registrar, and check the new Whois. Then you can then restart your transfer.

Did the holder have problems accepting the transfer?

Our transfer system is all automated, thus we need to receive an answer with a specific syntax. To accept the transfer, you must only reply with the accept code in the main message, including the square brackets.

Warning : if you quote the whole original message, our system will find several codes, thus your authorization will fail.

Failure of Authorization Key

The transfer failed because the registry did not accept the authorization key that you provided.

You can restart the transfer for free.

To avoid a repeat failure, you should contact your current registrar. They must provide you with the correct code in order to transfer this domain.

Unfortunately Gandi does not have access to this code, and has no way to validate another code. If you cannot get this from your current registrar, you may consider lodging a complaint with ICANN.

Customer Care

Do you need more information on this topic?, Contact Gandi Customer Care

Error

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