SupportAnswers to Your Questions
How can I credit my prepaid account ?
In the Manage section, under the Reseller Options tab, via the link Prepaid Account.From there, you may manage your prepaid account: credit your account and manage your options
You may credit your account by credit card, cheque (drawn from a French bank account only), or wire transfer. The minimum amount of each payment is 30 euros.
- For each payment by credit card, the account will automatically be credited
- For each payment by cheque (drawn from a French bank only), it is important that the transaction number be written on the back of the cheque, so that we can identify the account to credit. The account will be credited upon the reception and validation of the cheque
- For each payment by bank transfer, it is important to indicate Gandi's transaction number in the comments section of your bank transfer. The account will be credited upon the reception and validation of the bank transfer
Note: payment that is not accompanied by a transaction number will not be credited, as this is the number that we need to link the payment to your account!
For a credit operation, you will receive the following confirmation notices:
- As soon as you have generated the transaction on our site, you will receive a confirmation e-mail stating that we have received your order,
- Upon reception of your payment, you will get a second confirmation e-mail that stated the current balance of your account
Customer Care
Do you need more information on this topic?, Contact Gandi Customer Care
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