Answers to Your Questions

I could not start my transfer, what should I do ?

You were not able to begin your transfer, you encountered an error.

If the Whois information on the domain is not available :
Please contact your registrar. Our system needs the Whois for finding which e-mail addresses the transfer request must be sent to. Once the Whois information becomes available, you may make an online transfer request.

Ìf the current Whois data presents the correct e-mail addresses of the contacts :
Please contact us (see the link below). Your registrar might not use one of the standard formats, or perhaps they recently changed how it appears in their Whois output. In that case, our system cannot detect it automatically, though we can take care of it manually if is brought to our attention.

Customer Care

Do you need more information on this topic?, Contact Gandi Customer Care

Error

Have you spotted an error in this answer, or think that it is outdated? You may start a support ticket, and our Customer Care staff will update it as soon as possible.
Note: No support request sent to this e-mail address will be replied to. To contact Customer Care, please use our online form.