Answers to Your Questions
Why am I not able to use Gandi's SMTP server ?
More and more internet service providers are filtering access to ports 25 and 465 that allow users to connect to a SMTP server. They do this in an attempt to limit the amount of spam sent by infected machines on their networks.- For example, Free and Wanadoo/Orange allow unlocking port 25 process. You can do so by following the instructions below :
Free Log into your Free Control Panel, then click on "Fonctionnalités optionelles", then "Autres fonctions", you will be able to unlock port 25.
Wanadoo / Orange : You must subscribe to their static ip option to unlock port 25.
Once port 25 is unlocked, you can configure your SMTP server this way :
Server Name : smtp.yourdomain.tld
Port : 25
Use a login and a password : yes (check the option)
Username : your mailbox name including the domain name (for example toto@domain.tld)
Use a secured connection : "Non secured" or "TLS" (available or not, according to your Internet Service Provider). - Concerning Internet Service Providers that do not allow access to port 25, you can use Gandi's SMTP serveur, by TLS or SSL on port 465 or 587. To do so, configure your SMTP server this way :
Server Name : mail.gandi.net
Port : 587
Use a login and a password : oui (cocher la case)
Username : your mailbox name including the domain name (for example toto@domain.tld)
Use a secured connection : "Non secured" or "TLS" (available or not, according to your Internet Service Provider).
We would like to bring your attention to the following point : it seems that some Outlook / Outlook Express versions have difficulties to manage secured connexions. When smtp server name "mail.gandi.net" on port "587" with a secured connexion (like SSL) do not work, please try with another mail agent like Thunderbird, with the same settings.
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