We are currently experiencing an incident on a storage unit.

The situation should be resolved shortly.  In the meantime, please do not attempt to restart your server. 

We apologise for any inconvenience.

EDIT : 11:08 AM CEST : end of incident.

EDIT : 11:27 AM CEST : the problem is back, we working on it.

EDIT : 11:52 AM CEST : problem solved.

We will be performing preventive maintenance on two hosting storage units on 21 May 2013 at 21:30 UTC (23:30 CEST).

Affected customers may experience up to 15 minutes of disruption to their server disks.  Those customers likely to be affected will receive a notice by email.

We apologise for any inconvenience.

EDIT : maintenance start

EDIT : end of maintenance 00:14 CEST

An attacker is trying to target Gandi's Simple Hosting services with a distributed denial of service. Our teams are mitigating the attack. Service speed may be affected. 

Update 19:25 CEST We filtered a web hos who was slow to respond to our requests to stop the attackers. The rest of the world can use Simple Hosting normally again. 

We are encountering some technical problems with some Simple Hosting instances. Our team is working on fixing the issue.

Please do not try to restart your instances. We will provide more information on this incident here.

15:20 CEST : some virtual machine disks were impacted

15:40 CEST : the problem is fixed, the situation will slowly be returning to normal for the affected virtual machines

We are encountering some problems with an IaaS storage unit. Please do not try to restart your machines. We will provide more information on this below.

11:55 : the service is now operating in degraded mode. We will need to change a piece of equipment.

We experience a high delay on one web accelerator plugged on the SimpleHosting instances.

Our technical team is investigating currently.

The PaaS/SimpleHosting instances are running well. Do not reboot your instances in the meantime please.

UPDATE 12.30 : it was related to a DoS, coming from one of our instance. Sorry for the inconvenience this issue may have caused to you.

An issue is ongoing on DNS resolvers on the hosting platform.

The technical team is analyzing and fixing the issue currently.

Do not reboot your VPS.

Update 17:30 : two system administrators are going on site, the rest of the team is triying to restart the DNS resolvers remotely and spawn new DNS resolvers in the meantime.

Update 17.35 : one DNS resolver is now working again. You can use :

- 217.70.184.226

- 217.70.184.228

- 217.70.184.230

Update 17.45 : the two mostly used DNS resolvers are working again.

We suffer from a DDoS attack on the IaaS Hosting platform on the Paris/FR datacenter.

The technical team is currently mitigating the attach and trying to solve the encountered issue.

4 physical nodes have been impacted by the attack.

UPDATE : End of the issue around 2PM. The technical team did restart the physical nodes and the concerned VMs properly. The attack has been mitigated and is analyzed more precisely now.

UPDATE : a IaaS/PaaS storage unit will be rebooted in the next minutes, for safety reaons because of a few disks which are blocked. The reboot operation will take 20 minutes approximately. there is no need to reboot or stop/start your VPS or SH instance, the I/O will be delayed and will catch up once the filer is restarted. We do the necessary operations on our side. Sorry for the inconvenience this issue may cause to you.

UPDATE : the reboot operation took less than 10 minutes, the I/O recovered within 5 minutes, the operations are still halted but will be restarted in the next minutes once all is clear.

UPDATE : hosting operations are now restarted, the situation is back to normal.

We will be performing major network upgrades to our backbone network in Paris during the night of 23-24 March 2013.  

The purpose of this work is to replace our current (aging) backbone network routers with newer generation equipment allowing for increased capacity, performance and resilience.  During this time, all Gandi services in Paris will experience brief periods of network unavailability and/or instability as the migration proceeds.

This activity will not impact the individual Gandi services themselves, but rather only the network connectivity between the internet and those services.  As a result, there will be no need for hosting customers to restart their IaaS or PaaS servers/instances.  Services in our Baltimore datacentre will not be directly affected by this maintenance, but some periods of routing instability and reconvergence may be experienced, though these will be far less prevalent than for the Paris services.

This migration will commence at 01:30 CET (00:30 GMT) on Sunday 24 March 2013, and we estimate between 10 and 15 minutes of major network outage during the initial migration, followed by a number of brief periods of network instability during the remainder of the migration.  The entire migration activity should last approximately 90 minutes, but no more than two hours.

Operations will be ended at 05:00 AM CET (04:00 AM GMT).

We apologise in advance for any inconvenience this may cause.

EDIT 03:08 AM CET : maintenance ended

We are encountering a network issue, affecting mostly IPv6, some physical nodes are impacted by this first network issue.

Our technical teams are in the Paris, FR datacenter currently and do the necessary operations.

UPDATE: We have resolved the issue, and all services are back to normal. The network team is analyzing the cause.