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Our connectivity supplier for the LINX peering exchange will perform emergency maintenance on their equipment in London between 01:30 UTC and 02:00 UTC 16 November 2012.  As a result there may be some disruption to routing for a few moments during this time.


 Some routing problems have affect our network.

Connectiviity was interrupted for some customers due to Gandi's peering location drop.

As the routes were re-calculated, our core switches became quite busy for a few minutes, slowing down transport.

All is fine right now peering are stabilized


This am two of Gandi's peering locations from Paris dropped, and began to "flap", or come up and go down again rapidly. As the routes were re-calculated, our core switches became quite busy for a few minutes, slowing down transport. Some customers reported an interruption in service. 

The peering locations stabilized and our routers followed soon after. The entire incident lasted slightly less than 20 minutes. 

Our teams noticed the issue and decided to allow the automated systems to recover without intervention, which they did. No hosted systems were taken offline, but connectiviity was interrupted for some customers. 


We are currently experiencing perturbations on our internal network that mainly affect our Cloud infrastructures (servers and Simple Hosting).

Please do not try to reboot your server, the service will return to normal shortly.

Please accept our apologies for the inconvienence.

 

13:19 GMT: the incident is over. A fiber optic sheath was damaged and purturbed the normal functioning of our internal network.


Hello,

Over the past 24 hours (since June 12th at 11:00 CET), our web forwarding service has been the target of an extremely large DDoS attack. Our technical teams have been working on thep problem since it began, though it appears somewhat likely that the attack will succeed, meaning, the total saturation of our service and a subsequent temporary interrumption in service.

The services impactes will be all the web forwarding addresses that are configured on our DNS.

No other service is currently at risk (DNS, Email, Hosting, SSL, are OK).

We ask that you refrain from contacting our support with questions concerning this, as they can only forward you to this message, which will be updated in real time. The saturation of our customer support will only degrade the situation, while not being able to give you any more information concerning the status of the situation than is on this page.

We apologize for the inconvienence, and assure you that we are doing everything possible to recover from this attack and return to our normal quality of operation.

 

update: we have put in place a solution that has allowed us to reduce the risk of service interruption. We are therefore lowering the alert level, but will continue to monitor the DDoS which is still underway.




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