Periodically, we have to do some things to the mail servers to keep them running smoothly. This is one of those ocasions, so tonight from 22h00 to 23h00 UTC, we will be working on the mail. 

We are not expecting any customer impact due to this maintenance, but we feel it is important to let our customers know what we are doing, just in case. 

A Maintenance is scheduled Wednesday January 22 between 9:00 AM and 10:00 AM UTC.

During this time you will not be able to edit your site but it will remain online.

Please accept our apologies for the inconvenience.

Update 2014-01-21 16:36 UTC: The maintenance has been postponed.

An interruption of service on SimpleHosting happened temporarily between 12h53 and 13h27 (CET).

Only a part of the instances have been impacted.

We are currently looking into the cause of this issue.

Please accept our apologies for the inconvenience.

There is currently a problem with SiteMaker, and all SiteMaker sites are currently down.

Consequently, all the websites using Sitemaker are offline.

Our teams are in the process of investigating the problem.

Update 2014-01-03 03:51:09 UTC: The problem has been fixed by the SiteMaker team. We apologize for the inconvenience. Total downtime: 01:42 to 02:26 UTC (44 minutes)

There has been a problem with sitemaker since 5:00 AM CET today.


Consequently, all the websites using Sitemaker are offline.


Our teams are  in the process of fixing the problem, and we expect services to return shortly.


Since the webmail update, you may encounter errors on the webmail while consulting your messages.

You may encounter issues on the attachments too, as it is limited to 2MB instead of 25MB normally.

Our technical team is doing currently the necessary operations in order to be back to normal as soon as possible.

Sorry for the inconvenience this issue may have caused to you.

UPDATE : most of the issues should be fixed now. We are still analyzing and fixing the remaining problems.

The operations on the SimpleHosting platform are currently stopped.


Our team spotted an issue on the SimpleHosting operations.

They are done correctly, but their status is not updated in term of display ("operation in progress" although it is done).

But, it is blocking waiting operations.


We are currently analyzing the issue.


UPDATE : the problem was located in a logger system which did not allow the operation to be updated. All operations are finished now.


We will be doing maintenance on one of our storage units on Dec. 18th, from 15:00-16:00 Pacific Standard Time, for one hour.
During this time, some e-mail boxes will be unavailable. Mail delivery will be queued, and delayed. 
EDIT : canceled

We apologize for the inconvenience.  

We will be doing maintenance on our webmail during the afternoon and evening of December 17, in order to update the Roundcube webmail version for all email users.


Between 15:00 and 19:00 Pacific time, webmail will not be accessible. Email delivery and email client access will continue normally.


We apologize for the inconvenience, and look forward to bringing you an updated version of our webmail client.

Update 2013-12-17 19:15 PST: The maintenance is complete.

An incident is currently underway on our Simple Hosting platform (Paris datacenter only).
The reason for the incident is not immediately clear; we are investigating.  Please don't launch any operations on the instance for the moment.
Updates will be posted here as soon as we have more information.

Update Tue Dec 10 21:37:01 CET 2013: This issue has been resolved. Please accept our apologies for the brief period of inavailability.

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