We are experiencing an incident due to an unexpected hardware problem with a storage node. Our teams are currently working on the problem to restore service as soon as possible. We recommend that you do not reboot your server if you are impacted.
We will keep you informed of the situation in this news article.
[Update] The hardware component has now been replaced, and the situation is back to normal.
Our connectivity supplier for the LINX peering exchange will perform emergency maintenance on their equipment in London between 01:30 UTC and 02:00 UTC 16 November 2012. As a result there may be some disruption to routing for a few moments during this time.
As of 16:45 UTC Oct 29, 2012, our Baltimore data center has seen no effects from the leading edges of hurricane Sandy. We are seeing many power outages in the local area, however, and we caution our hosting customers that while our power systems are highly redundant, it would be prudent to expect outages of connectivity, and possibly even power over the next 24-48 hours. The size of this storm is unusually large, and the effects expected to be severe.
Update: As of 15:00 UTC, the Baltimore Data Center has not lost power or suffered a degradation in service, despite losing one of the redundant connections to the Internet.
Resolved: The cyclone "Sandy" did not manage to take out power or significantly affect the Baltimore data center hosting or network services.
This am two of Gandi's peering locations from Paris dropped, and began to "flap", or come up and go down again rapidly. As the routes were re-calculated, our core switches became quite busy for a few minutes, slowing down transport. Some customers reported an interruption in service.
The peering locations stabilized and our routers followed soon after. The entire incident lasted slightly less than 20 minutes.
Our teams noticed the issue and decided to allow the automated systems to recover without intervention, which they did. No hosted systems were taken offline, but connectiviity was interrupted for some customers.
Some email mailboxes are not responding following an incident on one of our filers
Since 13:30 Paris time (Thursday October 11) one of our Mail filers stopped responding on the network. This impacted about 3% of our email mailboxes by preventing their being accessed by POP/IMAP. No email has been lost, and it is still possible to send mail. Our teams have resolved this issue, and service back to normal.
As always, we will keep you informed of this incident in this news article.
Please accept our apologies for any inconvenience this may have caused.