Our database system will have a maintenance tonight.
Therefore all update of the DNS zones updates will be delayed betweeen 00:00 CEST and 02:00 CEST.
We apologize for the inconvenience.

A network unit currently encountered an issue.

 

Our technical team is on  site and analyzing the issue.

 

They will do the necessary maintenance operations in the next minutes.

This issue was resolved by the network team within minutes of this message being posted. 


We received an alert by our monitoring concerning the Baltimore/USA datacenter.

 

We lost contact with 11 physical machines.

 

We are currently analyzing the issue with the technical team.

 

Sorry for the inconvenience this issue may cause to you.

 

UPDATE : one of our technical team members is on its way to the datacenter.

UPDATE : we lost in fact a network unit, a switch on which the redundant system did not work as expected. The physical nodes are coming back.





We are encountering a paypal payment issue.

Please use if possible another payment method for the moment.

We are working on it.

 

We are sorry for the inconvenience.

 

update 10:52 CET: the incident is over, we are handling the blocked payments via this method.


We lost contact with 7 physical machines hosting PaaS/SimpleHosting instances (no impact on IaaS platform when we analyze the behavior).

 

Our technical team is currently analyzing deeply the issue and will fix it as soon as possible.

 

One of our technical team members from Luxembourg is on its way to the datacenter.

 

Update 19h50 : it seems that we lost a network unit (switch). To be confirmed once our system/network administrator is on site.

 

Update 20h30 : the network unit has been replaced, all is now working again. Postmortem analysis will be done asap.



There is a new network issue on our platform.

 

We will analyze and recover as soon as possible. Our technical team was already in the datacenter. It seems related/like to the same issue we got a few hours ago.

 

Please do not launch any operation in the meantime.

 

More information to come.

 

UPDATE : 18H30 : the network unit that has been isolated this morning was the source of this new issue. We apologize for this new issue and the inconvenience you encountered, again.


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