An emergency maintenance will occur on our corporate blogs as the Gandi Bar, the Kitchen, Open.gandi.net, Pypo.gandi.net, and our AS website too (Autonomous System 29169).

The blogs and websites will be unreachable for a few minutes.

The maintenance window will take place between 11PM and 12PM, on Wednesday 18th of June 2014 CEST (Paris).


Our operations team will perform an emergency maintenance on storage units today, Monday 9 June 2014.

This maintenance may impact the following services :
  • www.gandi.net: access to the control panel, orders
  • mail.gandi.net: IMAP, POP, SMTP, webmail
  • Web redirections
  • GandiSite (Basekit) / Sitemaker
  • DNS zone provisioning
  • Gandi Groups / Gandi wiki
  • Emergency console / DNS cache for hosting datacenter in Paris
  • SimpleHosting (PaaS) virtualhost provisioning

The maintenance window will be four hours, and will occur between 2 and 4pm PDT (11pm to 3am CEST/Paris).

We apologize for the inconvenience this maintenance may cause.

 

Updates:

2:00pm PDT [11:00 PM CEST, 21:00 UTC]: start of the maintenance

2:47pm PDT: end of the maintenance


Gandi has scheduled a network maintenance Tuesday, 10th of June 2014 between 22:00 and 23:00 UTC
The web redirection service may encounter a few minutes downtime.
We apologize for any inconvenience this may cause.
If you require further information or assistance, please do not hesitate to contact the Support Team.
Regards,

Gandi Team
Update: maintenance complete at 22:24 UTC. No impact.

We are currently experiencing a routing issue causing a part of our network to be unreachable from certain locations.

Our technical team is analyzing the problem in order to correct it as quickly as possible.

We will provide updates as the situation evolves.

 

UPDATE 05h15 : The release of a new network configuration disturbed our network. Sorry for the inconvenience this issue may have caused to you.


Following the discovery of an intermittent but serious network issue, Gandi teams have determined that a rolling maintenance will be necessary. 

We regret that, while most of the affected systems will simply require migration and no interruption in service, some will almost certainly require restarting. We will endevor to make these interruptions as short as possible, and only perform them when absolutely necessary. 

We are starting with dc0 (Paris) this week. We will proceed on to dc2 (Luxembourg) on Monday, June 9. 

The issue is not detected on dc1 (Baltimore) at the moment but, if necessary, we will proceed to fix it there.  We apologize for any inconvenience this may cause.  


Here's the incident history:

 

* 08:25 UTC 12 hosting nodes are made inaccessible due to a switch failure. ~200 Virtual machines (VMs) are made unreachable. 

* 08:40 UTC Switches are recovered and VMs are once again accessible. Investigation does not reveal cause of incident. 

* 12:01 UTC A second incident occurs, affecting 8 nodes and ~180 VMs. 

* 12:09 UTC Switches are recovered, VMs are made available again. Additional data collection measures are put in place to help determine cause. 

* 14:56 UTC A third incident occurs, affecting 10 nodes and 321 VMs. 

* 15:10 UTC Nodes and VMs are available again. This time extensive forensic data is made available, and we expect to find the root cause and execute a permanent fix, which will be implemented as soon as possible. 

We do apologise for the inconvenience this issue may have caused. 



A maintenance will occur on the webmails databases.

It will happen the 27th May 2014 between 2AM and 3AM CEST (Paris/France).

Sorry for the inconvenience it may cause to you.

 

UPDATE : The maintenance lasted 10 minutes between 2AM and 2.10AM CEST.


Since 11:00 am we are facing storage-related issues on the Gandimail service.
In order to fix this problem we will perform an emergency maintenance.
Perturbations on the email access may occur until the maintenance is complete.
We apologise for the inconvenience.

UPDATE : 
- 10:26 UTC : first filer maintenance completed successfully.
- 10:40 UTC : problem with the second filer.
- 11:00 UTC : second filer came back after reboot and service checks
- 11:37 UTC : end of maintenance
 

As previously reported, an incident on our database infrastructure caused misbehavior on our GandiMail and DNS provisioning services.

Impact:

  • Difficulties accessing GandiMail mailboxes caused by random authentication failures
  • Delayed creation of new GandiMail mailboxes
  • DNS provisioning was not effective until 10am PDT

Timeline:

  • Wednesday, 8 May 10pm PDT: A bug in our infrastructure caused a database slowdown, causing some operations to stall.
  • Thursday, 12pm PDT: The problem was acknowledged, delayed by human error
  • 1am PDT: GandiMail performance issues due to random login failures
  • 10am PDT: DNS provisioning reestablished

Full functionality of GandiMail is expected to be restored by 12:30am PDT.


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