Following a network incident that took place in our offices based in Luxembourg, our international team was unable for a couple of hours to address customer requests as usual.

We have re-distributed these requests to the Paris, Taiwan and San Francisco teams. The surplus load is now being handled and we are confident that the answer time will get back to normal within the next days. Please accept our apologies for this temporary delay.



We will need to reboot a storage unit as an emergency.

Indeed, a bug is at the source of this emergency maintenance.

This maintenance will not impact the data hosted on this storage unit.

The disks will take their I/O back where they stopped.

Thank you not to do any operation on your VM in the meantime.

The hosting operations will be stopped during the maintenance.

Sorry for the inconvenience this emergency maintenance may cause to you.

 


We will be performing some maintenance on our information system database. This will be taking place between 2:00 PM PDT and 9:00 PM PDT on Wednesday July 23rd.

Essentially, this maintenance will impact administrative functions on Gandi products and services, which may be disrupted periodically for some time during this timeframe.

During these downtimes, it will not be possible to perform any purchase, renewal, management, or administration of domain names, hosting services, SSL certificates, Gandi Mail or Gandi Websites.

The public API will also be unavailable and the generation of zones associated with domains will be affected.

However, sites hosted with Simple Hosting or on VPS virtual machines as well as Gandi's DNS servers will not be affected and will run as normal

Reception and transmission of emails may be temporarily affected but rest assured that no mail will be lost.

For the duration of this maintenance, access to our support will also be limited and periodically unavailable and so we have put in place an emergency email address at support@support.gandi.net.

We also encourage you to follow our Twitter account @gandinoc where we will be keeping everyone up to date on the progress of the maintenance.

We apologize for any inconvenience this maintenance may cause and ask that you bear with us while we improve our services.

 

Update :

The maintenance started at 11.02PM CEST and has been completed at 00.08AM CEST.

Please report any isue you may encounter to our email support.


A maintenance will occur on a Gandi Mail storage unit.

The maintenance window will start at 11PM and end at 00AM on Tuesday 22nd of July 2014 CEST (Paris timezone).

The predictable impact is the unreachability of a few thousands of mailboxes for a few minutes.

There is no predictable loss of messages during the maintenance as those will be queued before delivery.




Gandi maintains a non-production platform for those customers wishing to test our API

for domain registration and administrtion. This "OT&E" platform 

is not available at the moment. Our teams are working on restoring access. 

 

We do apologize for any inconvenience this may cause. 

 

Update: OT&E is now available as of 18:50 CEST. Thanks for your patience. 


We will proceed to the migration of the hosting emergency console.

This maintenance will occur on Monday, the 23rd of June 2014 CEST (Paris timezone).

It should take a few minutes, the impact will be the connection of the IaaS (VM) emergency console, the PaaS/Simplehosting instances console, and the IaaS statistics on the web control panel.

Sorry for the inconvenience this maintenance may cause to you.


A maintenance on our Gandimail platform will be held from 18 19 June 2014 2pm to 9pm PDT (19 20 June 21:00 to 20 21 June 4:00 UTC).

This maintenance was planned in order to solve the recent quota display issues in the Gandi interface.

Service should not be interrupted during the maintenance.

Update: maintenance postponed to 19 June 2pm PDT.


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