A maintenance will occur on the hosting storage units about network, on Baltimore/USA, the 28th May 2014 between 6AM and 8AM CEST (Paris/France).

Some physical machines hosting IaaS VMs are unreachable due to an issue we are currently analyzing.

We are fixing the issues and restarting the VMs on other physical machines as soon as possible.

Thank you not to do any operation on your VM until the emergency maintenance is ongoing. and not finished.

At the end of the maintenance, if your server does not respond well, please contact our hosting support team by mail using the 'blocked server' option.

Sorry for the inconvenience this issue may cause to you.

UPDATE 12h20 : the situation is back to normal, we are still analyzing the metrics and the logs.

A maintenance will be performed on our hosting infrastructure at Baltimore (USA) and Bissen (Luxembourg).

The following services will be interrupted for a few minutes starting at 2014-04-29 05h00 UTC (2014-04-29 10pm PST):

• New SFTP/GIT sessions
• Reverse resolvers for customer IPs
• Operations on servers and Simple Hosting

Please accept our apologies for the inconvenience.

An emergency maintenance will be done to improve our storage on Paris datacenter Wednesday 22 April 2014 between 3pm and 9pm PST (2014-04-22 22h00 and 2014-04-23 4h00 UTC).

There may be network interruptions lasting a few seconds per storage unit. The I/O will come back without any operation needed on your side. It is not necessary to reboot your virtual server.

Please accept our apologies for any inconvience caused by this maintenance. This post will be updated when maintenance has been completed.

This maintenance has been completed. Some additional issues were uncovered, and the entire maintenance took a little over 2 hours.

We do apologise for the inconvenience.  

EDIT Tue Apr 29 23:30:00 CEST 2014 : The maintenance will be completed from 00:00 to 01:00 tonight for the storage units that have not been upgraded last time.

Our technical team is working on an issue impacting the emergency console on the Luxembourg datacenter.

It is currently unreachable.

Our technical team will reboot the machine as soon as possible.

Update: The issue has been resolved.

DNS resolution was interrupted for a few minutes on the hosting platform at our Paris datacenter.

While working on the machines which handle the DNS resolution for the Paris datacenter, some of them stopped responding at 11:04 AM (CEST).

Our technical team found and fixed the source of the issue at 11:24 AM.

We apologize for any inconvenience this problem may have caused to you.

We had DNS issues on PaaS instances at Luxembourg, Bissen between 7:12 and 7:37 UTC.

This happened while switching to new gateways for which the NAT pool wasn't allowed on the DNS service.

A maintenance on IAAS/PAAS storage units located in france and luxembourg is scheduled for :

    18/03/2014 from 00.00AM CET to 02.00AM CET (from 2.00PM PDT)

The service will not be unavailable during the whole maintenance window. Service will be degraded for a few minutes during the maintenance window.

-OPs Team-

Statistic generation is unavailable for some IaaS VMs since 10:00 (CET).

We are working on it.

Please excuse us for any incovenience.

Our platform is targeted by an ongoing DDOS. Our team is currently mitigating the attack.

13:12 (CET) : a quite large DDOS is impacting our network.

13:16 (CET) : a initial mitigation is activated by our network team.

A subset of PaaS instances (behing gpaas15.dc2.gandi.net) is still unreachable.

13:34 (CET) : we are shutting down some peers.

13:38 (CET) : situation is now more stable. PaaS instances on gpaas15.dc2.gandi.net are nevertheless still unreachable.

14:07 (CET) : PaaS instances are now reachable.

14:45 (CET) : we have enable our peering back. The situation is now back to normal.