Configuration problems on some of our front-end mail servers caused connection failures to the mail.gandi.net server. 

The problem was identified and resolved today at 21:15 (CEST).

We apologize for the inconvenience.

Not many of you are still using it, and it is no longer really compatible with modern web browsers, so we have decided to stop using the http://mail.gandi.net interface, in favor of the RoundCube interface available at http://webmail.eu.com

If you are still using the old webmail (e.g. http://webmail.example.com), we are going to migrate the DNS configuration of your domain to RoundCube (new domains have been pointing there already since Monday).

Some email mailboxes are not responding following an incident on one of our filers

Since 13:30 Paris time (Thursday October 11) one of our Mail filers stopped responding on the network. This impacted about 3% of our email mailboxes by preventing their being accessed by POP/IMAP. No email has been lost, and it is still possible to send mail. Our teams have resolved this issue, and service back to normal.

As always, we will keep you informed of this incident in this news article.

Please accept our apologies for any inconvenience this may have caused.

Hello,

We are going to proceed with an unscheduled maintenance on one of our databases, due to an incident that occurred. This operation may lead to an interruption in service of about 30 minutes.

The following will be affected:

- the creation/modification/deletion of email mailboxes or email forwarding via the website or our API
- the completion (on Gandi's end) of your domain name purchases
- possibly Gandi's entire website for a few minutes.

Please accept our apologies for any inconvenience this may cause

Update 15:38 CET: the maintenance is over

Tuesday June 19th 2012 at 9:30 GMT: our mail platform is currently experiencing a slowdown. Our technical team is on location and performing diagnostics to determine the reason for this incident. Affected services are email reception, Gandi's webmail, as well as the customer support ticket processing platform.

Please accept our apologies for the inconvienence. We will keep you informed of developments below as we learn more about the incident.

update 9:50 GMT: Our teams have fixed the problem, and the service is back to normal again.

Update Wednesday June 20 at 14:15 GMT: another machine has experienced the same problem as yesterday. We rebooted it as preventative measure, however it is currently in a filesystem correction. The service on this machine should return to normal in about 45 minutes.

Wednesday June 20th 2012 15:29 GMT: The unit has returned to normal operating conditions.

We are currently experiencing issues with webmail authentication.  Our teams are working to resolve the problem as soon as possible.  This issue does not impact reception of your emails, but only accessing them.

We apologise for the inconvenience.

Update 29/02/2012:  13:30 GMT:  The issue has been stabilised since the end of the afternoon yesterday.  We are nevertheless working on the platform to avoid furture recurrence of this issue.

One of our mail filers has experienced a failure of its network interface card, impacting 800 mailboxes.  Our engineers are on site to replace the defective card, and the service should be operational in the next couple of hours.

We apologise for the inconvenience caused.

Due to a fibre cut between Telehouse2 and Equinix in Paris, some Gandi services are disrupted.  We are attempting to mitigate as much as possible, but some services are dependent on this inter-site connectivity.  Our fibre suppliers are working to resolve the issue as soon as possible.

14:00 CET (13:00 GMT): Connectivity has been restored.

On Monday, November 7th at 10:00 GMT, we launched an unscheduled maintenance operation on the RoundCube webmail platform, which rendered it unavailable for a about an hour. If you use a different webmail or download your GandiMail by POP, you will be unaffected.  

Please accept our apologies for any inconvenience this may have caused.

We have experienced a partial power failure at Equinix PA2 at 10:07 CEST this morning.  The power failure lasted a few seconds, but had a knock-on effect on some equipment, notably some older generation equipment with single power supply causing them to reboot, and lose network connectivity with some backend services.

Our teams are working to restore all affected services.