Following the launch of Gandi's Asia office in July 2014, Gandi.net is now expanding into the Asian market.
We have hired and trained a local Taiwan customer service team, who immediately got to work and translated the entire Gandi.net web site to Traditional and Simplified Chinese. This team is multi-lingual, and offers support for all our customers, worldwide, from the Taiwan time zone, extending our support hours to 24x6+.
Gandi now has direct timely support and services for our customers in China, Hong Kong, Japan, Singapore, Taiwan and Thailand. Anyone needing localized support services for domain name portfolios from the Asian zone can use Gandi, and pay for the services in New Taiwan Dollars (TWD), in Taiwan and Chinese Yuan (CNY) in China.
We are also expanding our technical footprint, with a mini-pop (a network Point-of-Presence) installed in Tokyo since February of this year. Using anycast technology, this enhancement keeps DNS traffic in Asia, and boosts performance of DNS queries by 30% in the region.
We are adding domains to the new organization too. The TLDs .TW and .CN, which Gandi was only able to offer via an intermediary, are now offered direct to all our customers, thanks to our presence in Asia and our direct accreditation.
You can also find Gandi Asia on Twitter:
As usual, the customer care team is available to your questions, comments and suggestions. You can reach us at firstname.lastname@example.org