DIGITAL SERVICE ACT - Transparency report

Gandi is a is a French company providing domain name registration, web hosting, email and SSL certificate, whose guiding ambition is to make the internet accessible to all. With over 130 employees spread over three continents, the values remain unchanged. Today, Gandi manages nearly 2.3 million domain names for large companies and the general public, while maintaining its own infrastructure managed in data centers located in France and Luxembourg. Its DNS quality and resolution are among the very best.

As per article 15 of the EU Digital Services Act (UE) 2022/2065 ("DSA"), Gandi is required to publish a transparency report.

As an intermediary service providers, under this report Gandi gives an overview of its moderation activities, the actions implemented to process notifications of illegal content, and orders received from authorities in European Union Member States. This report considers all services offered by Gandi (domain name registration, web hosting, e-mail services, etc.) that fall within the scope of the DSA.

Gandi is committed to fighting abuses and making the web accessible to all.

The report may be limited by uncertainty related to the exact methodology to be applied, as well as some technical and legal constraints.

Gandi's transparency report is published annually. Each transparency report remains publicly accessible for a period of five years from its publication.

Scope

Gandi's second transparency report covers the period from February 18th, 2025, to December 31st, 2025.

Member State Orders

During the aforementioned period, Gandi received 180 requests for information from Member State authorities.

The breakdown by Member State authority is as follows : FR: 97; DE: 56; LT: 7; IT: 5; PT: 4; PL: 4; CZ: 2; BG: 2; SK: 1; ES: 1; GR: 1.

The median time to answer these Member States Authorities' request for information is 1,43 Hours.

Out of the 180 Requests for information received form Member States Authorities only 97 were qualified enough to identify the category of Illegal content under the DSA.

Notices

Gandi received 25.390 notifications falling within the scope of the DSA during the period in question. This figure includes all notifications received by Gandi from associations, companies, law firms, or individuals relating to allegedly illegal content.

A vast majority regarding Phishing – 15.276. Other predominant categories of illegal content notified to Gandi are SPAM – 4.136 and Copyright Infringement – 3.943.

The median time to take action is 1,7 Hours from the notification receipt.

Pro Active content moderation (Illegal/ Non-compliant with Terms and Conditions)

Although Gandi is implementing measures to proactively fight against abuses including illegal content, we are addressing the topic at the root cause rather than at the content level. Our system uses different behavior pattern to try to detect any future potential abuse via our services and to intervene before it actually happens. These actions do not, strictly speaking, moderate the content but aim to limit what is posted online. Gandi also participates in various research programs to actively combat abuse, including illegal content.

Automated means

At Gandi, we call upon various partners to ensure the automated moderation of illegal content. For example, incoming and outgoing emails are filtered by these partners to prevent phishing, spam, scams, the dissemination of child sexual abuse material (CSAM), and other forms of abuse.

We also use internal solutions to filter proactively outbound and inbound emails transferred through our email services. Gandi internal tool filtered automatically 2.505 emails over the monitored period.

Transparency report 2025 click here.

Transparency report 2024 click here.