Simple Hosting instances located in our Baltimore data center only may be currently experiencing issues. Our technical staff is investigating the issue. Please do not perform any operations on your instance in the meantime.

This post will be updated as the situation evolves.

Update 00:51:20 CET:

A member of our technical staff is currently onsite in Baltimore to address the problem.

Update 01:35:13 CET:

The issue has been resolved. Services should be now operating normally.

Some of the Simple Hosting infrastructure is affected by a technical problem. Our team is working to resolve it now. We will update this post with the status. 

We apologize for the inconvenience.

Update 12:50 CEST : A network equipment was faulty. Our technical team fixed the issue. The service is now available. 

We received an alert by our monitoring concerning the Baltimore/USA datacenter.

We lost contact with 11 physical machines.

We are currently analyzing the issue with the technical team.

Sorry for the inconvenience this issue may cause to you.

UPDATE : one of our technical team members is on its way to the datacenter.

UPDATE : we lost in fact a network unit, a switch on which the redundant system did not work as expected. The physical nodes are coming back.

Hosting operations are temporairly unavailable at Baltimore. Due to this, servers in that datacenter can not perform modifcations of their vm (stop, start, ressource addition, etc.). Paris and Luxembourg are not affected.

Please accept our apologies for the inconvenience

[17:20 CET] All servers returned to operational status. 

Due to a power outage in TH2 (Paris) some operators still experience some difficulties.

For this reason you can experience some difficulties to reach gandi through some networks.

Team are working to mitigate the problem.

Hosting operations are unavailable. Due to this you can't do any modification on your vm

(stop, start, ressources add, etc.)

Please accept our apologies for the inconvenience

We are encountering a paypal payment issue.

Please use if possible another payment method for the moment.

We are working on it.

We are sorry for the inconvenience.

update 10:52 CET: the incident is over, we are handling the blocked payments via this method.

We lost contact with 7 physical machines hosting PaaS/SimpleHosting instances (no impact on IaaS platform when we analyze the behavior).

Our technical team is currently analyzing deeply the issue and will fix it as soon as possible.

One of our technical team members from Luxembourg is on its way to the datacenter.

Update 19h50 : it seems that we lost a network unit (switch). To be confirmed once our system/network administrator is on site.

Update 20h30 : the network unit has been replaced, all is now working again. Postmortem analysis will be done asap.

Due to an equipment failure, simple hosting was in degraded mode form 15:52 to 19:00 CEST.

The failure wasn't detected by our monitoring. Our team will analyse the problem and do the necessary.

Please accept our apologies for the inconvience