Usually, email is quick. You hit "Send" and seconds later your friend replies with a smiley, or the boss confirms your meeting invite, or your crush cancels your lunch date and you know not to show up.

But sometimes, the message doesn't get there in time. You question your comedic abilities as your joke is left dangling without response, emoticon or otherwise. The boss misses your big presentation. You're left alone at the sandwich shop with an extra egg salad sandwich and a broken heart. Then, the email arrives, too late, and you find yourself wondering why your email service provider didn't deliver your email. How hard can it be?

The problem starts with spam.

Don’t get us wrong, the proliferation of free email service providers is great. Increasing access to such a basic element of internet infrastructure is something we can definitely get behind. But it also makes an email address completely disposable. Spammers can easily obtain an email address, use it to send out a large amount of material in a short amount of time, and toss it away once it gets identified as a spammer address.

Sometimes these spamming campaigns can be epically massive.

The primary tool mail providers have for combating spammers consists of blacklisting and greylisting.

You’re probably familiar with these concepts. A blacklist is a list of permanently blocked users. In the context of spam, a user could be an email address, an IP address, or even a whole relay server.

A greylist is the same concept but consists only of temporarily blocked addresses.

Delivery of messages from a blacklisted or greylisted user gets delayed. This gives email providers time to identify and flag the potential source of spam.


What we see happen sometimes with Gandi Mail is that mail providers (especially freemail providers) add our mail relay servers to their blacklists or greylists if our users send too many emails within a given period of time. Sometimes our relay servers can be added to such a list even when the high volume is attributable to legitimate traffic.

To be clear: email to these providers does arrive, but sometimes with some latency. We are constantly working proactively to avoid being blacklisted or greylisted and to remove our servers from blacklists and greylists as quickly as possible.


If you notice a delay in mail delivery from your Gandi Mail address, then, we have a few recommendations on how to proceed:


1. Check our status page at

This page is updated with information about known outages and delays that may effect email coming to or from Gandi Mail.


2. Get the headers

The full headers of an email show the delivery path of the email. They furthermore provide a “Message ID” we can use to check our mail servers for more information. The headers are essentially a log of which servers an email passes through. When a message is received by a new server, that server puts a timestamp on it.

An email’s headers show where an email went and how long it took to go from place to place. That will identify where the delay occurred. Every mail client has a different way to get an email’s headers, so if you don’t know how to get your headers, you’ll probably need to search the web for “how to view message headers in [your email client].”

If you don’t know how to read mail headers and want to see for yourself, there are great tools online for doing so, like mxtoolbox.


3. Contact Customer care

If you don’t see anything on the Gandi status page about mail delays but you see a delay in your mail headers or just don’t know how to get them or interpret them, Gandi customer care is always a resource you can depend on to help you out. You can feel free to contact them using the online contact form, or by our online chat. If you can attach your mail headers that already gives us a good start.


Mail latency is not ideal. It can cause real-world problems. But so can spam and freemail providers do need to do their best to protect their networks. Gandi works hard to address blacklisting and greylisting of our servers and other sources of latency as quickly as possible.


Sometimes, we need your help, though. So if you see something, say something. And remember: if your friend, your coworkers, or your crush (or anybody else for that matter) have a domain at Gandi, they can use Gandi Mail, too, instead of the freemail provider they may have now. Every Gandi domain comes with five mailboxes, a thousand forwarding addresses and 1 Gb of storage for free.


After all, it’s nicer to have an email with yourname@yourdomain.tld? than just, isn’t it?

The spirits (well, mostly just the TLD release calendar) predict many good things coming your way, dear Gandiens, many things.

So what’s in store this month? Well, .store for one, is entering the GoLive phase on June 14, 2016 at 9:00 AM PDT.

But wait, there’s more in store for .store! From now until August 14, 2016 at 4:59 PM PDT, .store domains will be on sale for just $14.99 per year when you buy it in the GoLive phase. Normally, the GoLive price for .store will be $76.95 per year, so that’s 80% off, right off the bat.

With a promo that good, we predict that you will find the .store of your dreams this summer.

Find out if there's a .store in store for your future?


.コム (.xn--tckwe) is the rare but increasingly common “translated” domain name. This time around, .コム is the Japanese translation of .com.

Previously, Sunrise and Godfathering periods limited registrations to brand owners and owners of corresponding .com domains. Now .コム is open to all for it’s now regular price of $16.79 per year at A rates.

Register a .コム?



Many TLDs have come to you with a line that didn’t seem true, and until now, you’ve passed them by.

Now it doesn’t wear a diamond ring, or even have a song to sing. All we know is .我爱你 means “I love you.”

That and .我爱你 will be 50% off for the rest of year, that is, until December 31, 2016 at midnight UTC. Which means instead of the usual price of $45.51 per year, new .我爱你 domains will be just $23.00 per year for the rest of the year.

Show some love?



What do you call it when, you know, like a few people get together. And they do something. No, not a company or an organization, that’s too specific. Not a team either. Oh, right! A group.

And what do you call it when a group gets a domain name? A .group. If your group wants to be a .group, now’s the time. The new TLD .group is now entering the GoLive phase as of June 8 and will now be available for $25.24 per year at A rates.

And what’s that place where you get your hair and nails done? Or maybe it’s like a literary discussion group? That’s right, a salon. Well, make your salon a .salon too because .salon is also in the GoLive phase as of June 8, meaning .salon domains are now available for $63.55 per year at A rates.

Whether you have a group or a salon or both, either one can get that dot in front of it.

Register a domain under one of these TLDs?:


In the past 30 or so days since we reported on recently-delegated TLDs there have been some pretty high-profile strings delegated to the root. Their high desirability and the competition to lock-down lucrative virtual real estate this month makes it seem like a big game of Monopoly. Let’s take a look.


.blog — May 18

This TLD is an obviously valuable property. Of all new gTLDs, .blog would probably be considered the Boardwalk or Park Place of the board, so it’s no surprise that ICANN received nine applications for this TLD.

A lot of the major players submitted their bids: Donuts, Top Level Domain Holdings Ltd. (its subsidiary and technical provider Minds + Machines is a better-known name), Afilias, Radix and also Google, who received a GAC warning, presumably because of the perception that if awarded this application, they might use it to unfairly promote their blogging platforms.

In the end, Panamanian registry Primer Nivel, who also acts as registry for .legal and .news (more like the St. James Place and Marvin Gardens than another Boardwalk or Park Place), won out against the rest.

Edit: It has come to our attention that .blog was ultimately delegated to the registry with the punny name Knock Knock, WHOIS There, a subsidiary of Automattic creators of the popular open-source blogging platform Wordpress.


.dot — May 18

Another one that’s tempting to think of as fairly desirable, maybe the awkwardness of the repetition —“dot-dot”— dissuaded too many applicants. This one was between Google and DISH Network. In November 2014, DISH Network won an auction, paying $700,000 for .dot. Now, ICANN has delegated .dot to the root zone.


.shop — May 23

With the prevalence of online shopping, it’s no surprise that there were also nine applicants for .shop as well, including, again, many of the usual Monopoly players: Amazon, Donuts, Radix, Google and Famous Four Media. But one applicant stood out for wanting this more than anyone: GMO Registry. GMO wanted .shop so badly, they applied for it twice: once as a community application (we discussed that back in April) and once as a “standard” application.

Perhaps not surprisingly, then, GMO prevailed (their community application was approved). But .shop is not quite the prime real estate it seems. Uniregistry’s application for .shopping has also been approved and is pending delegation and so has Amazon’s application for .通販 (.xn--gk3at1e) which means “online shopping” in Japanese.


.realestate — May 23

Speaking of real estate, .realestate also joined the ranks of delegated TLDs this month, with dotRealEstate LLC prevailing against three rivals. This was the sole application which did not receive a Community Objection by the National Association of Realtors, so this organization was apparently their favored vehicle for their association.


.games — June 2

Interestingly enough, after the debacle of .game’s scheduled release by the registry, withdrawal, re-coordination, and re-release that concluded recently, on June 2, .games was delegated to the root.


.ups — May 28, .netflix — May 31

We’ve generally refrained from discussing brand TLDs much here, but two big brand names joined the root zone as TLDs this month: .ups and .netflix. It’s not clear what companies will do with their brand TLDs, if anything besides sit on them, but should either UPS or Netflix decide to make use of these TLDs, you can be sure they will be high-profile.

Those are the changes to the great, big Monopoly board of new gTLDs this month. You can keep track of future developments on this page from ICANN.


Remember: these are new TLDs on the cutting edge of having been added by ICANN. As such, any discussion of one of these TLDs should not be interpreted as meaning any of these extensions will be imminently available on Gandi (though we, of course, try to offer all the extensions we possibly can).

When .eu was first introduced in 2005, domain internationalization had barely begun. The Internet Engineering Task Force didn’t create an IDN working group until 2008, .eu, the TLD for the European Union, was one of the TLDs to offer internationalized domain names.

Now EurID, the .eu registry, is able to offer .ею (or .xn--e1a4c in Punycode) as the Cyrillic alphabet version of .eu.

With the introduction of .ею, new registrations of .eu domains in the Cyrillic alphabet will no longer be accepted. Registrations of domains in .ею will by in Cyrillic characters only, and current owners of “mixed” .eu domains, that is, Cyrillic alphabet domain names in .eu as opposed to .ею, will have three years to migrate to .ею free of charge, after which all “mixed” .eu domains (that is, that contain Cyrillic characters before the dot but are the non-Cyrillic .eu after the dot) will be removed by EurID.

But don’t put it off. Now, as Gandi offers new .ею registrations, is as good a time as any to get your Cyrillic domain name for .ею.

Register a domain under one of these TLDs?:


Worldwide, there are now more than 100 million people of Irish descent, and Irish identity continues to stretch across the globe with Irish nationals traveling and living abroad totaling some 3 million persons. The Irish identity is so strong and so broadly-known that it tends to be cheapened by plastic paddys and shamrockery.

That’s where .irish comes in.

The .irish TLD is perfect for individuals in Ireland or the Irish diaspora to own their Irish identity, for Irish businesses to present their Irishness to the world, and of course to bring that community of 100 million together.

That’s why we’re happy to announce that from 1 June 2016 at midnight UTC until 30 June 2016 a minute before midnight UTC, .irish domains are on sale at Gandi for $6.50 per year.

So there’s no better time than now to be .irish online with a .irish domain.

Are you .irish?


Pride and the Internet go well together. They’re both about the freedom to do your own thing.

In the early hours of June 28, 1969 police raided the Stonewall Inn on Christopher Street in Greenwich Village. Police brutality during the course of the raid drew an angry crowd, which eventually exploded into what became known as the Stonewall Riots.

The Stonewall riots brought together the LGBTQ community in a way that it never could before, and New York’s Pride Parade, beginning in 1970, specifically honors this legacy and the movement it sparked to make all sexual identities legal, safe and free of discrimination.

Pride celebrations now span the globe, and since, because of the legacy of the Stonewall riots, many of these celebrations happen in June, this whole month Gandi will be celebrating Pride as well with .lgbt domains on sale for $11.45 per year (normally $28.62 at A rates), from June 1 until June 30, 2016 at 4:59 PM PDT.

After all, it’s your internet. It’s only fitting that you can be whoever you truly are online. In June, celebrate that freedom with a .lgbt domain.

Register a .lgbt?



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