Tuesday June 19th 2012 at 9:30 GMT: our mail platform is currently experiencing a slowdown. Our technical team is on location and performing diagnostics to determine the reason for this incident. Affected services are email reception, Gandi's webmail, as well as the customer support ticket processing platform.
Please accept our apologies for the inconvienence. We will keep you informed of developments below as we learn more about the incident.
update 9:50 GMT: Our teams have fixed the problem, and the service is back to normal again.
Update Wednesday June 20 at 14:15 GMT: another machine has experienced the same problem as yesterday. We rebooted it as preventative measure, however it is currently in a filesystem correction. The service on this machine should return to normal in about 45 minutes.
Wednesday June 20th 2012 15:29 GMT: The unit has returned to normal operating conditions.
Over the past 24 hours (since June 12th at 11:00 CET), our web forwarding service has been the target of an extremely large DDoS attack. Our technical teams have been working on thep problem since it began, though it appears somewhat likely that the attack will succeed, meaning, the total saturation of our service and a subsequent temporary interrumption in service.
The services impactes will be all the web forwarding addresses that are configured on our DNS.
No other service is currently at risk (DNS, Email, Hosting, SSL, are OK).
We ask that you refrain from contacting our support with questions concerning this, as they can only forward you to this message, which will be updated in real time. The saturation of our customer support will only degrade the situation, while not being able to give you any more information concerning the status of the situation than is on this page.
We apologize for the inconvienence, and assure you that we are doing everything possible to recover from this attack and return to our normal quality of operation.
update: we have put in place a solution that has allowed us to reduce the risk of service interruption. We are therefore lowering the alert level, but will continue to monitor the DDoS which is still underway.
A network problem is occuring on SimpleHosting since 16h30. Our teams are trying to resolve it as soon as possible. Don't restart your server if you seem impacted. We'll keep you posted about this problem.
Edit : after isolating a bogus element, everything is back to normal since 22h30.