05:55 CET:  We have encountered an issue with the Gandi Blogs.  The situation is currently under investigation by our technical teams.

We will provide further information as soon as possible.

 

Update 08:10 : The issue was found to be due to an anomalie with one of the storage systems for the blogs.  The problem has been corrected and the service returned to operation.


Due to a fiber cut in Paris, some domain registration activities may be unavailable or unresponsive as the registries concerned are not accessible via the internet or peering points.  Connections via the PANAP and SFINX peering exchanges are especially affected.  We are monitoring the situation and will update when we have more information.  (Note that this fiber cut has an impact on many providers, and not only Gandi.)

 

Update: 10:10 CET:  Connectivity restored for most peers at SFINX.  Panap still has several peers down.  Connectivity to registries should be operational now.


Due to a technical issue, DNS zone updates are not being processed since midday.  Our technical teams are investigating the cause of the problem and are working to resolve the issue as soon as possible.

 

Update: 14:00 CET :  The problem has been resolved.


We will be performing scheduled maintenance on all of our edge routers on Monday 16 August from 00:00 to 03:00 GMT (02:00 - 05:00 CET/Paris).  During this window, each of our edge routers will be reloaded to upgrade the software with an expected outage of transit connectivity and peering on that router for up to fifteen minutes.  After each router has been reloaded, we will wait for traffic to stabilise across all routers before performing the operation on the next router.

 

Customers should not encounter any significant impact to Gandi services other than a brief interruption of traffic on directly affected internet paths as the traffic is rerouted through other connections. 

 

The Gandi Team

 

Updated: 06:30 16 Aug 2010:  The maintenance has been completed and all routers are now operating normally.

 


From July 3rd until July 5th at 9:00 AM Paris Time, our banking partener, CyberMut, encountered a problem in the payment validation process for all orders paid by credit card on our website during this period.

All payments that were made during this incident will be completed by early this afternoon. In the event that this problem persists, please contact our support team.

We apologize for inconvienence this may have caused.



If you are one of the many people that have not been able to get your Gandi T-shirt in XXL, cheer up! Our new collection (or rather, our new model :)) has arrived! All mens' sizes from XXL to S and womens' from L to S are now available for €12 including tax and delivery*!

Like with the former collection, our T-shirts are, in addition to being geek and somewhat provocative, a way to show our colors and to support the projects that Gandi has chosen to help.

We would like to thank you on their behalf :)

* Delivery is only possible in France, the United Kindgom, Belgium, Luxembourg, Switzerland, Italy, and Spain.


Following a slew of problems with our current webmail application, which, in all honesty, is reaching the end of the line, we have decided to offer you a portal of open-source webmail platforms for your mails.

We are starting with the well-known RoundCube platform. It is accessible at http://webmail.gandi.net

As a reminder, each domain at Gandi comes with 5 free email address mailboxes that you can use with your favorite email program, or via webmail.

For those that would like more addresses, you can subscribe to the Mail Pack for as little as €1 per month under A rates ( 50 cents for the other price rates). You can then have up to 1,000 email mailboxes.

As always, please don't hesitate to let us know of any bugs that you might encounter.


We have encountered an issue with one of the GandiMail filers. A limited number of customers may be unable to access their mailboxes on the affected filer from yesterday evening at 8h24 PM. Our technical team worked to resolve the issue yesterday evening but a forgotten configuration defect was only fixed today at 1h20 PM.

The service is now fully functional. Emails from the night are currently being delivered to these mailbox.

We apologise for the inconvenience caused by this abnormally long incident.


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