DIGITAL SERVICE ACT - Transparency report

Gandi is a is a French company providing domain name registration, web hosting, email and SSL certificate, whose guiding ambition is to make the internet accessible to all. With over 150 employees spread over three continents, the values remain unchanged. Today, Gandi manages over 2.5 million domain names for large companies and the general public, while maintaining its own infrastructure managed in data centers located in France and Luxembourg. Its DNS quality and resolution are among the very best.

As per article 15 of the EU Digital Services Act (UE) 2022/2065 ("DSA"), Gandi has the duty to publish a transparency report.

As an intermediary service providers, under this report Gandi gives an overview of its moderation activities, the actions taken to process notifications of illegal content received, and requests from European Member States authorities. This report considers all services offered by Gandi (domain name registration, web hosting, e-mail services, etc.) and which fall under the scope of the DSA.

Gandi is committed to fight against abuses and to make the web accessible to all.

The report may be limited by uncertainty related to the exact methodology to be applied, as well as some technical and legal constraints.

Gandi transparency report is published annually. Each transparency report remains publicly accessible for a period of five years from its publication.

Scope

The first Transparency Report Gandi monitors the period from February 17th, 2024, to February 17th, 2025.

Member State Orders

During the period Gandi received 166 requests for information issued by Member States Authorities.

The Allocation per Foreign Member States Authorities is as follow: CH - 1; CZ - 1; DE - 26; ES - 4; FI - 2; FR- 120; GR - 1; IT - 3; PL - 5; PT - 3; SI - 2

The median time to answer these Member States Authorities' request for information is 7,7 Hours.

Out of the 166 Requests for information received form Member States Authorities only 57 were qualified enough to identify the category of Illegal content under the DSA.

Notices

Gandi received 24.691 notifications in the scope of the DSA over the monitored period. This figure takes into account any notification received by Gandi from an association, a company, a law firm or any individual because of an alleged illegal content.

A vast majority regarding Scams and Fraud – 17.044. Other predominant categories of illegal content notified to Gandi are SPAM – 3.664 and Copyright Infringement – 3.124.

The median time to take action is 2,1 Hours from the notification receipt.

Pro Active moderation content (Illegal/not in accordance with the General Conditions)

Although Gandi is implementing measures to proactively fight against abuses including illegal content, we are addressing the topic at the root cause rather than at the content level. Our system uses different behavior pattern to try to detect any future potential abuse via our services and to intervene before it actually happens. These actions do not, strictly speaking, moderate the content but aim to limit what is posted online. We are also involved in different programs of research to actively fight against abuses including illegal contents.

Automated means

At Gandi we use different partners to moderate automatically illegal contents. As an example, outbound and inbound emails are filtered by moderation partners to prevent phishing, spam, scam, CSAM and other abuses. In 2025, more than 60,000,000 emails have been detected in order to protect our customers and internet users.

We also use internal solutions to filter proactively outbound and inbound emails transferred through our email services. Gandi internal tool filtered automatically 497 emails over the monitored period.

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