A problem with one of our storage units has led to a disruption in mail for several thousand email mailboxes. We are currently working to restore service as soon as possible.
Please accept our apologies for the inconvenience.
The technical team
14:24 GMT: We have identified that the problem was caused by data corruption. We are corrently working on repairing the file system.
16:16 GMT: The filesystem has been found to be severely corrupted. Our technical teams are investigating whether it is possible to recover any data on the affected filer. We will keep you updated with any further information/progress.
12:00 GMT (1 Dec): The work was completed to rebuild the affected filer last night and undelivered mails still in the queue will have been delivered overnight. Unfortunately the filesystem corruption was replicated on the resilient disk arrays which meant that we were sadly unable to recover the data for the affected mailboxes. These mailboxes have been brought back online, but unfortunately are empty for users accessing via webmail or IMAP. We have sent further communication to customers affected by this regrettable event. We have put measures in place to mitigate any repeat occurence, and will be further developing and hardening our mail infrastructure. On behalf of the entire Gandi team, please accept our sincerest apologies for this most regrettable 'first'.
Ubuntu distributions 10.04 and 10.10 are now available in 64-bits
We would also like to remind you that the price for additional RAM has been reduced to $5 (£3.16, or €4) excl. VAT) under A rates for 256MB, and the limit that your server can be configured for has been increased to 12GB.
We have lost contact with a rack for the hosting service -- our technical teams are on site to repair the issue. As soon as we know if the problem is related to the network or the servers, we will migrate your server or reconnect the rack to reestablish service.
Please do not execute any operations on your server (stop/reboot) in the meantime, we will restart your server if necessary.
We apologise for any inconvenience caused.
Update: 13:00 CET (12:00 UTC) : The servers are now reachable. The brief outage was due to a partial electrical failure which is being investigated. The outage only affected the network connectivity for the affected servers.
As a reminder, the .CAT extension is reserved for those that promote the language and culture of Catalonia. It is open to everyone, regardless of where they are located, however it must have a website in Catalan within 6 months of the domain's creation.
Starting today (November 16th, 2010), we are dropping our prices for creation and renewals of Pro SSL certificates:
* "1 address" Pro SSL certificates drop to $65 (£43, or €34) excl. VAT under A rates * "Multi-address (wildcard)" Pro SSL certificates drop to $340 (£237, or €265) excl. VAT under A rates
Please feel free to view our SSL comparison page, or our simulator, to help you choose the right certificate for you. As a reminder, with every domain creation or transfer at Gandi, you get the first year free on e standard SSL certificate.
We will be performing maintenance on Thursday, November 11th between 11:00 PM and 12:00 AM CET time (5:00 PM to 6:00 PM EST). This will be to update our Roundcube (http://webmail.gandi.net) webmail to version 0.4.2.
The (long) list of changes to be made can be consulted on Roundcube's website:
One of the racks in our datacenter is currently experiencing an electrical incident affecting some of the servers in that rack. Our technical teams are investigating and working to bring the affected servers back online as soon as possible. We recommend that you refrain from stopping/rebooting your VPS servers, and these operations will be automatic when the affected VPS servers can be migrated.
Updated: 13:00 CET (12:00 GMT): The power has been restored to the affected servers. Our technical teams are investigating the cause of the outage.